LueanFK™ is owned and operated by Foshan Yunfei Chuangyu Technology Co., Ltd.. Business Address: Room 515-1, 5th Floor, No. 13 Guangfo 1st Road, Huangqi, Dali Town, Nanhai District, Foshan, Guangdong, China. Customer Support: service@lueanfk.com.

Orders are normally processed within 1–3 business days after payment confirmation. Processing time is separate from shipping transit time.

For standard shipping to supported destinations in the United States, estimated transit is generally 5–12 business days after dispatch. Actual timing may vary because of destination, carrier operations, weather, customs procedures where applicable, seasonal volume, or other transportation circumstances.

Available shipping methods and applicable charges are displayed during checkout before payment is completed. If a free-shipping offer applies, its eligibility is shown before checkout is completed.

Depending on inventory availability, product location, and destination, orders may be fulfilled through our own operations or designated fulfillment partners. The physical shipping origin may differ from the business registration address.

Once an order is dispatched, available tracking information will normally be provided by email or through the applicable order tracking method. Initial carrier activity may take approximately 48 hours after label creation to appear.

If tracking has not updated for an extended period, a shipment appears lost, or a package marked delivered cannot be located after reasonable checks, email service@lueanfk.com with the order number. We will review the available shipment information and work with the relevant carrier or fulfillment provider where appropriate.

Eligible products may be returned within 30 calendar days after confirmed delivery.

Before sending anything back, email service@lueanfk.com with the order number, the item, the reason for the return, and relevant photographs or videos where necessary. After approval, we will provide the correct return warehouse address and instructions. Do not automatically return merchandise to the business registration address.

For preference-based returns, customers are generally responsible for return shipping. If a damaged, defective, incorrect, incomplete, or materially misdescribed item is confirmed, we will provide an appropriate resolution without requiring the customer to bear the reasonable return cost caused by the qualifying issue. No separate restocking fee is charged for approved eligible returns.

Contact us as soon as reasonably possible with the order number and clear photographs or videos where appropriate. Where possible, we recommend reporting the issue within 7 days after delivery. This recommended timeframe does not reduce the 30-day return window or limit rights available under applicable law.

After an approved returned item is received, inspection is generally completed within 5 business days. Once the refund is approved, it is issued to the original payment method. Approved refunds are generally processed within 5–10 business days after receipt, inspection, and approval. The payment provider may require additional posting time.

Contact us as soon as possible. We recommend submitting cancellation or change requests within 12 hours after purchase whenever possible. Requests received later may still be reviewed if fulfillment has not begun. Cancellation or modification cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has begun. No cancellation fee is charged for an order successfully canceled before fulfillment.

Email service@lueanfk.com. Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST.